Terms & Conditions
Terms of website use
Last updated: 01/10/2026
Please read these terms carefully. By accessing or using this website you agree to be bound by them. If you do not accept them, do not use the website.
1. Definitions
“Website” means the website at lime-experiences.com and any sub-domain, page, part or element of it, and any domain name directed to it.
“LIME DMC”, “we”, “us”, “our” means LIME DMC SA - Registration Number 2012/152071/07; a company registered in South Africa; and LIME DMC NL - KVK Number 94283931 a company registered in the Netherlands, as the context requires. Full details appear in clause 3.
“User”, “you”, “your” means any person who accesses or uses the website.
“Content” means all text, images, photographs, video, graphics, layout, design elements, logos, trade marks, software, source code and data made available on the website.
References to the singular include the plural and vice versa.
2. Acceptance and changes
2.1 Your use of the website constitutes acceptance of these terms, as published at the time of your use.
2.2 We may change these terms at any time by publishing a revised version on the website. The version published here is the current one and the date above shows when it last changed. You should review these terms periodically.
2.3 We may change, suspend, restrict or discontinue the website or any part of it at any time, without notice and without liability to you.
3. Who operates this website
South Africa
LIME DMC, trading as LIME Company registration number 2012/152071/07. Physical address: 75 St Andrews Drive, Durban North, Durban, KwaZulu-Natal 4051, South Africa; Directors: Gladymar Medina and Jamie Wardell; Telephone: +27 76 791 1799; Email: gladymar@lime-dmc.com.
Netherlands
LIME DMC, trading as LIME Company registration number KvK 9428393; NL005072496B77 BTW (VAT) number; Registered address: Vink 30, Ouderkerk aan de Amstel 1191TL, the Netherlands Telephone: +31 63 91111 02 Email: gladymar@lime-dmc.com.
Nature of business: destination management, event management, and travel arrangement services.
4. Permitted use
4.1 We grant you a limited, non-exclusive, non-transferable and revocable licence to view, download and print content from this website for your own personal use, or for internal business use in evaluating our services.
4.2 You may quote short and reasonable extracts from the website provided the extract is placed in quotation marks and attributed to LIME.
4.3 All other rights are reserved. Any licence granted under this clause may be withdrawn at any time without notice.
5. Prohibited use
You may not:
5.1 reproduce, republish, distribute, sell, licence or otherwise commercially exploit any content without our prior written permission;
5.2 use the website for any unlawful, harmful, fraudulent or abusive purpose;
5.3 post, transmit or link to material that is offensive, defamatory, infringing, obscene or otherwise unlawful;
5.4 use any automated system — including crawlers, scrapers, bots or data-harvesting tools — to access, search or copy content, other than bona fide search engine indexing;
5.5 collect email addresses, names or telephone numbers from this website for inclusion in any marketing database, or send us unsolicited commercial communications. All rights under section 45 of the ECT Act and applicable EU electronic marketing rules are reserved;
5.6 frame the website, or present any part of it as your own;
5.7 introduce any virus, malicious code or other harmful material, or attempt to gain unauthorised access to the website, its servers or any connected system;
5.8 interfere with the proper operation, availability or security of the website.
Breach of this clause may result in withdrawal of your access, a claim for damages, and referral to the relevant authorities.
6. Intellectual property
6.1 All content on this website, including the LIME name, logo and visual identity, is owned by LIME or used under licence and is protected by copyright, trade mark and other laws.
6.2 Nothing on this website grants any licence or right to use any trade mark, logo or name displayed on it.
6.3 Third-party marks. Any third-party names, logos or trade marks appearing on this website remain the property of their respective owners. Where a client or partner logo is displayed, it is displayed with the owner’s permission to identify a working relationship, and does not imply any endorsement beyond that relationship.
6.4 Photography. Photographs on this website are our own, licensed from third parties, or used with the permission of the relevant supplier. Images are illustrative. Where an image depicts a property, destination or experience, it does not form part of any contract unless expressly confirmed in a written quotation or booking confirmation.
7. Accuracy of information
7.1 We take reasonable care to ensure that information on this website is accurate at the time of publication, but we do not warrant that it is complete, current or free from error.
7.2 Prices, availability, itineraries and supplier offerings change frequently and are indicative only until confirmed by us in writing.
7.3 Destination and travel information — including entry and visa requirements, health advice, vaccination requirements and seasonal conditions — is provided in good faith and must be independently verified with the relevant authorities before travel.
7.4 Information and opinions on this website are general in nature and should not be relied on as professional advice.
7.5 Nothing on this website constitutes an offer capable of acceptance. A binding agreement arises only on our written confirmation and your acceptance of our booking terms and conditions, which are available at [link] and which prevail over these terms in respect of any booking.
8. Third-party links
8.1 The website may link to websites we do not control. Those links are provided for convenience and do not imply endorsement.
8.2 We are not responsible for the content, availability, security or privacy practices of any linked website, and you access them at your own risk.
9. Enquiries and communications
9.1 Submitting an enquiry through this website does not create a booking, reservation or contract, and does not oblige us to provide any service.
9.2 You warrant that information you submit is accurate and that you are authorised to submit it — including where it relates to other travellers, delegates or guests.
9.3 We may contact you by email or telephone in response to your enquiry. Marketing communications are sent only where permitted, and you may opt out at any time.
10. Personal information
10.1 We process personal information in accordance with our Privacy Policy, which forms part of these terms.
10.2 Our use of cookies and similar technologies is described in our Cookie Policy at [link].
11. Security
11.1 We take reasonable technical and organisational steps to protect the website and information submitted through it, but we do not warrant that the website or any transmission to it is secure or free from interception.
11.2 You are responsible for the equipment, software and internet access required to use the website, and for protecting your own systems against malicious code.
12. Disclaimer and limitation of liability
12.1 The website and its content are provided on an “as is” and “as available” basis. We do not warrant uninterrupted or error-free availability.
12.2 To the fullest extent permitted by law, we exclude liability for any loss or damage of any kind arising from or connected with: your access to or inability to access the website; any linked website; reliance on any content; or any virus or other harmful material obtained through the website.
12.3 We exclude liability for indirect, incidental, special or consequential loss, including loss of profit, revenue, data or opportunity.
12.4 Nothing in these terms excludes or limits any liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or any liability arising under the Consumer Protection Act 68 of 2008 or applicable EU consumer legislation.
13. Indemnity
You indemnify us against any claim, loss, liability or cost arising from your breach of these terms, your unlawful use of the website, or your infringement of the rights of any third party.
14. Reporting content
If you believe any content on this website is inaccurate, unlawful, infringing or harmful, please contact us at info@lime-dmc.com with sufficient detail for us to assess it. We will review and, where appropriate, correct or remove it.
15. Governing law and disputes
15.1 Please raise any concern with us first at info@lime-dmc.com so that we can attempt to resolve it directly.
15.2 Governing-law and jurisdiction provisions are EU consumer protection law.
16. General
16.1 These terms, together with the Privacy Policy and Cookie Policy, constitute the entire agreement between you and LIME in respect of your use of this website.
16.2 If any provision is found unenforceable, it shall be severed and the remaining provisions shall continue in full force.
16.3 Our failure to enforce any provision is not a waiver of it.
17. Contact
LIME DMC, trading as LIME Company registration number 2012/152071/07. Physical address: 75 St Andrews Drive, Durban North, Durban, KwaZulu-Natal 4051, South Africa, Email: info@lime-dmc.com.
Or
LIME DMC, LIME Company registration number KvK 94283931; Registered address: Vink 30, Ouderkerk aan de Amstel 1191TL, the Netherlands. Email: info@lime-dmc.com.